Customer Service Policy

If you have questions about product style, size selection, functional characteristics, commodity material and preferential activity rules when shopping on oakleyusmalls.com, you can contact our official customer service team at any time. We will provide you with detailed, accurate and professional pre-sales consulting answers to help you quickly select suitable products.

During the order payment and submission process, if you encounter problems such as order modification, address adjustment, commodity replacement and order temporary cancellation, our customer service staff will assist you in handling relevant order problems efficiently, and ensure your order is in line with your actual shopping demands.

After you receive the goods, if you encounter problems such as goods discrepancy, packaging damage, product functional abnormality and logistics abnormal situation, you can initiate after-sales consultation and processing application. We will follow up the whole process to solve after-sales troubles for you in a timely manner, and strictly abide by platform return, exchange and refund service standards.

All customer services of oakleyusmalls.com adhere to the principle of polite reception, efficient response and standardized processing. We respond to user service demands in a timely manner, listen to user shopping feedback and valuable suggestions patiently, and continuously optimize service processes and improve overall service quality according to user opinions.

Users can get in touch with our official team through the exclusive official mailbox press@oakleyusmalls.com to feed back service suggestions, business cooperation intentions and various shopping related problems.